If you choose Standard Doorstep or Curbside Delivery, your product will arrive unassembled in its factory packaging unless otherwise stated on the product listing.

The delivery company will deliver the product to your driveway or entryway. You will be responsible for bringing it into your home or business.

Because mobility products can be heavy, we strongly recommend having someone available to help you move the product.

With Inside Delivery, the delivery company will bring your product to the nearest ground-level entrance of your home, business, or apartment building.

You will still be responsible for moving the product beyond that entrance and into your desired location. Because these products can be heavy, we recommend arranging for assistance.

With White Glove Delivery & Setup, your new product will be delivered inside your home or business and professionally assembled.

Depending on the product and service, your order may arrive already assembled by the White Glove technician or may be assembled at the delivery location.

Packaging materials and related trash will be removed after the setup is completed.

We update our inventory as frequently as possible. However, there may be rare instances when a manufacturer runs out of stock before the website can be updated.

After receiving your order, we contact the supplier to confirm that the product is in stock and available for shipment.

If the item is backordered or unavailable, we will contact you by email or phone. You may then decide whether to wait for the product to become available or cancel your order.

Many products ship the same business day when ordered before 10:00 a.m. Eastern Time, Monday through Friday.

Most in-stock items are expected to ship within 1–3 business days. Other products, including certain customized orders, may take approximately 3–10 business days to ship.

Transit time depends on the product, carrier, delivery method, and destination. In general, delivery may occur within approximately 4–13 business days from the order date.

To check your order status, email info@electricwheelchairsusa.com or call 800-682-9444.

Our products ship from multiple warehouses throughout the United States.

This helps reduce shipping time and allows products to be shipped from an available warehouse whenever possible.

Please contact us as soon as possible if you would like to cancel your order.

Before confirming the cancellation, we must contact the manufacturer or supplier to verify whether the order has already entered processing or has been shipped.

A cancellation is not considered complete until we have confirmed that the manufacturer successfully stopped the order.

Once an order has shipped, it can no longer be canceled as a standard order cancellation.

If you no longer wish to keep the product, the request will be handled as a return and will be subject to the applicable return policy.

Return-related charges may include:

• A 25% restocking fee
• Return shipping or freight costs

Do not refuse the shipment unless you have received written instructions from Electric Wheelchairs USA. Refusing a delivery does not automatically cancel the order and may result in additional freight, storage, redelivery, or return charges.

Claims involving delivery damage from UPS, FedEx, or a freight carrier must be submitted in writing no later than 24 hours after delivery.

Please take clear photographs of:

• The exterior of the shipping box or packaging
• Any visible damage to the packaging
• The damaged product or parts
• The shipping label, when possible

Email the photographs and a description of the damage to info@electricwheelchairsusa.com.

For freight deliveries, inspect the packaging and product at the time of delivery. If you notice damage, write “PACKAGE DAMAGED” on the delivery receipt before signing.

Once the required information is received, we will assist with processing the damage claim.

If you notice a product issue several days or weeks after delivery, please contact Electric Wheelchairs USA as soon as possible so we can help determine the appropriate next steps.

Many common concerns can be resolved through troubleshooting over the phone, by email, or with guidance from the manufacturer’s technical support team.

Depending on the product, warranty coverage, and the nature of the reported issue, the manufacturer may request photographs, videos, troubleshooting steps, or additional information before approving a warranty solution.

If your product includes an active in-home service contract, please contact us so we can assist you with starting the service process.

In most cases, troubleshooting must be completed before an in-home technician can be authorized. If the manufacturer or service provider approves an in-home service visit, a qualified technician may be scheduled to inspect or repair the product at your location.

Technician availability, scheduling, labor coverage, and service-area eligibility are subject to the terms of the applicable in-home service contract and manufacturer approval.

If the manufacturer determines that a replacement part is needed and the part is covered under the applicable warranty, the approved part may be provided in accordance with the manufacturer’s warranty terms.

Warranty coverage depends on factors such as the product, purchase date, part involved, cause of the issue, and the manufacturer’s evaluation. Normal wear and tear, misuse, accidents, impact damage, unauthorized modifications, and certain maintenance items may not be covered.

Please do not purchase parts, arrange outside repairs, or dispose of any original components unless you have received instructions or approval from Electric Wheelchairs USA or the manufacturer.

Electric Wheelchairs USA and the manufacturer will make reasonable efforts to troubleshoot and resolve eligible product concerns through the applicable warranty process.

If you choose not to participate in the troubleshooting, warranty, replacement-parts, or authorized-service process and instead request to return the product, the request may be treated as a standard return rather than a warranty resolution.

A standard return may be subject to:

• A 25% restocking fee
• Return shipping or freight costs
• The requirement that the product be returned in its original factory packaging
• All other applicable return eligibility requirements and manufacturer policies

The product must remain eligible for return and must be properly packed in its original packaging. Products that are damaged, modified, excessively used, missing components, or improperly packaged may be refused or subject to additional deductions.

If you are unhappy with your product for a reason other than shipping damage or a reported defect, please contact us immediately.

In most cases, manufacturers accept eligible returns within 30 days of the purchase date. However, the return request must be initiated within two days after delivery.

Buyer’s-remorse returns are generally subject to the following:

• A 25% restocking fee
• The product must be unused
• The product must be returned in its original packaging
• Return shipping costs are the customer’s responsibility

Return eligibility and requirements may vary by product and manufacturer. Please contact us before returning any item.

We are currently required to collect sales tax only on orders shipped within the state of Maryland because we have a physical presence there.

Orders shipped to all other states are currently tax-free. This is subject to change at any time.

Yes. We take the protection of your personal information seriously. Our website uses SSL encryption to help protect information submitted during checkout.

Payment information is securely processed through our authorized payment providers. Electric Wheelchairs USA does not directly store your complete credit card information.

Lay-Buy is a layaway payment option powered by PayPal that allows you to pay for your wheelchair or scooter over time without a credit check, interest, or traditional financing.

You pay a deposit and an administrative fee when enrolling, followed by automatic monthly installments until the balance is paid in full.

Once the full balance has been paid, we will place the order with the manufacturer and process it according to our normal fulfillment schedule.

• Deposit: A 20% initial deposit is required and is non-refundable.
• Administrative fee: A 1.9% administrative fee is charged by Lay-Buy through PayPal and is non-refundable.
• Payments: The remaining balance is divided into four automatic monthly installments.
• Early payoff: You may pay the remaining balance early at any time.
• Extensions: Payment extensions may be approved at the sole discretion of Electric Wheelchairs USA.

Your order will be placed with the manufacturer after your final payment has been successfully received.

Once the plan is paid in full, the order will be processed and shipped according to our normal fulfillment schedule.

If the selected product is unavailable at that time, you may be given the option to:

• Choose another product of equal value, or
• Cancel the Lay-Buy order and receive a refund of eligible payments, excluding the non-refundable deposit and administrative fee.

You may request cancellation of your Lay-Buy plan at any time.

• The initial deposit is non-refundable.
• The administrative fee is non-refundable.
• Eligible payments made beyond the deposit may be refunded to the original payment method.

If an automatic payment is unsuccessful, Lay-Buy or PayPal may notify you and attempt to process the payment again.

If payments remain overdue, Electric Wheelchairs USA may cancel the Lay-Buy plan in accordance with the applicable policy.

Lay-Buy may be suitable for customers who prefer a no-credit, no-traditional-loan payment option and are comfortable receiving the product only after it has been paid in full.

During checkout, select “Put It on Lay-Buy,” powered by PayPal, as your payment method.

Before confirming, you will be shown the required deposit, number of installments, and payment schedule.

Once the initial payment is completed, the Lay-Buy plan becomes active. You can manage the plan through your PayPal or Lay-Buy account.