Privacy Policy

At Electric Wheelchairs USA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our store. 

Information We Collect

We collect both personal and non-personal information when you visit, make a purchase, or interact with our store. This includes:

1.1 Personal Information

  • Contact Information: Your name, email address, billing and shipping addresses, and phone number.
  • Payment Information: Payment method details (such as credit card numbers) are processed by Shopify and not stored by us.
  • Order Details: Information about the products you purchase, including order history and preferences.
  • Marketing Preferences: Information about your marketing and communication preferences.

1.2 Non-Personal Information

  • Device Information: We collect data about the device you are using, such as your IP address, browser type, time zone, and operating system.
  • Website Usage: We track how you use our website, including pages visited, links clicked, and browsing behavior. 

2  How We Use Your Information

We use the information we collect to provide, improve, and customize our services. Specifically, we use your information for:

  • Processing Orders: To process your orders and deliver products to you.
  • Customer Service: To respond to inquiries, troubleshoot issues, and provide support.
  • Marketing and Promotions: To send promotional emails, newsletters, and offers, if you opt-in to receive them.
  • Personalization: To customize your experience and provide product recommendations based on your preferences.
  • Security: To monitor for fraudulent transactions and protect against security risks.
  • Analytics: To analyze user behavior and improve website functionality and user experience.

3  How We Get Your Consent?

By using our site, you agree to the practices outlined in this policy. Furthermore, when you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

3.1  How To Withdraw Your Consent

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@ElectricWheelchairsUSA.com or mailing us at:

ElectricWheelchairsUSA.com

4  How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Shopify: Our ecommerce platform processes your orders, payments, and provides certain functionalities. Shopify’s privacy policy governs how they handle your data. You can find Shopify's Consumer Privacy Policy here: https://www.shopify.com/legal/privacy/app-users
  • Service Providers: Third-party service providers (e.g., payment processors, shipping companies, email marketing platforms) who assist us in operating the store. These parties only access information necessary to perform their services.
  • Legal Requirements: We may disclose your information to comply with legal obligations or protect our rights, property, or safety.
  • Business Transfers: If our business is sold or merged, customer information may be part of the transfer.

5 Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

Remember that certain providers may be in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

5.1  Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6  Security

Although no method of transmission over the internet or electronic storage is 100% secure, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Shopify is PCI-DSS (Payment Card Industry Data Security Standard) compliant, meaning they adhere to industry standards for secure credit card processing.

7  COOKIES and Tracking Technologies

Our website uses cookies and similar tracking technologies to provide and improve our services. Cookies help us to remember your preferences, provide relevant content, and track usage.

  • Essential Cookies: Necessary for the operation of the site.
  • Performance and Analytics Cookies: Help us understand how you use the site and improve performance.
  • Marketing Cookies: Used to deliver personalized ads based on your interests.

You can manage your cookie preferences in your browser settings.

8  Age Of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

9  Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes.