Please read through our order guide so you know what to expect once your order is placed. 

Order Confirmation:

Once your order is
placed you will receive a confirmation email with your order details.
The confirmation email also means our system has processed your order
and has pre-authorized your credit card. We will then submit your order
to the transit team and/or warehouse manager to confirm that the product
is ready for immediate packaging and shipping. If the product is out of
stock or on backorder, we will reach out to you via telephone and/or
e-mail.  

Shipment process:

• Shipping times vary between 1-3 business days on most orders and
  your item will be delivered in 3-10 business days after the order has
  been shipped.
• You will receive a shipping email with the tracking number(s) after
  the manufacturer initiates the shipping process with the carrier. If you
  do not receive the tracking information from our team within 8 days of
  placing your order, reach out to us at info@electricwheelchairsusa.com.
  

Damages:

Immediately upon delivery, carefully inspect the packaging of your
item(s). If there is noticeable damage to the packaging make note of it
when signing for delivery, or refuse delivery and it will be sent back
to the manufacturer. If there is no or minimal damage to the packaging;
but you discover damage to the item once you unpackage it, contact us
immediately (within 48 hours) and send photos of the damage to info@electricwheelchairsusa.com. We will contact the manufacturer on your behalf to process any applicable claims.

We believe that you deserve the best prices online and we work hard to do ensure that. If you see another online website that has a lower price than us within 6 months of your date of purchase, let us know and we’ll be happy to refund the difference to your original payment method. Simply email us at info@electricwheelchairsusa.com your order number and purchase amount, a link to the exact product and brand from our website, and also the link from our competitors website so we can inspect the pricing. We will review your submission and apply a credit if it qualifies.

Our Low Price Guarantee Has Some Limitations:

• The item must have already been purchased from our site prior to submitting a request.

• This does not include rebate programs or specific retailer programs such as buy three get one free type offers, sales not authorized by the manufacturer, or any similar promotions.

• The item will need to be in stock from the competitors site that you’re submitting the information from.

• The competitor must be an online store, they may not have a retail location, warehouse, showroom, or physical location.

• The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquidation.com, Via Trading, overstock, etc.

• The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product.

• The Low Price Guarantee must also include the product listing price and the shipping total, but will exclude any sales tax that gets added at the final purchasing invoice.

Explore Our Financing Options at Electric Wheelchairs USA

At Electric Wheelchairs USA, we're committed to making our products accessible and affordable for everyone. That's why we offer a range of financing options to suit different budgets and financial situations, including Klarna, Shop Pay (in partnership with Affirm), and our newest addition, PayTomorrow.

Our Financing Providers:

1. Klarna: A leading European bank, Klarna provides smooth and flexible payment solutions. With Klarna, you can select an installment plan that fits your financial situation.

   Note: Monthly financing through Klarna is issued by WebBank, member FDIC. For California residents, loans are made or arranged pursuant to a California Financing Law license. For more information, please visit our Klarna financing page.

2. Shop Pay: In partnership with Affirm, Shop Pay offers you the option to pay in installments, making it easier to budget for your purchase. This option provides a transparent and straightforward way to spread your payments over time.

3. PayTomorrow: A convenient financing option that offers straightforward pricing, quick application process, and automatic payments. PayTomorrow is designed to make financing easy and accessible, without affecting your credit score when you apply. For more information, please visit our PayTomorrow financing page.
4. Laybuy: Laybuy offers interest-free installments so you can get what you want now and spread the cost over weekly payments. Enjoy a fast approval process, no hidden fees, and automatic weekly payments for a stress-free checkout experience. For more details, please visit our Laybuy financing page.

How to Apply for Financing:

1. Add to Your Cart: Select the product(s) you wish to purchase and add them to your cart.

     2. Proceed to Checkout: After selecting your items, go to the checkout page.

     3. Enter Your Shipping Details: Provide your shipping address.

     4. Select a Financing Option: Choose between Klarna, PayTomorrow, or Shop Pay Installments for your financing. You will be redirected to the respective platform to complete your application.

     5. Enjoy Your Purchase: Once your financing is approved, relax and anticipate the arrival of your mobility product.

Financing Terms and Eligibility:

• The terms of financing, such as interest rates and repayment periods, will vary based on the chosen provider and your creditworthiness.
• Eligibility requirements may include age, residency, and credit history checks. Please review the specific criteria of each provider during the application process.

For additional support or to explore our products, please visit our FAQ page or contact our customer service team. We're here to ensure you find the right mobility solution with a payment plan that suits your needs.