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Payment Authorization & Refund Processing
Payment Authorization & Refund Processing
At Electric Wheelchairs USA, we want to make the payment process as transparent as possible. Below is an explanation of how payment authorizations, cancellations, and refunds work.
Authorization Hold
A temporary bank hold is not always a completed charge.
Refund Processing
Eligible refunds are returned to the original payment method.
Bank Processing
Most refunds appear within 3–7 business days after processing.
Understanding Payment Authorizations
When you place an order with Electric Wheelchairs USA, your bank or credit card issuer may first place a payment authorization on your card.
A payment authorization is a temporary hold that verifies your payment method is valid and that sufficient funds or available credit are available for the purchase.
Important: A payment authorization is not the same as a
completed or finalized charge.
Depending on your order, we may capture the payment immediately or at a later stage while your order is being processed.
If Your Order Is Canceled Before Payment Is Captured
If your order is canceled before we capture the payment, your card will not receive a final charge.
Instead, the authorization hold will expire or be released by your bank or credit card issuer.
How long does it take for the hold to be released?
Authorization hold release times vary by financial institution. Many banks release the hold within 24–48 hours, while others may take up to 7 business days or longer, depending on their internal processing policies.
Please note: Authorization holds are managed by your
bank or credit card issuer. Electric Wheelchairs USA is unable to speed
up the release process.
If you continue to see a pending authorization after several business days, we recommend contacting your bank directly for the most up-to-date information.
Refund Processing Timeline
If your payment has already been captured and your order becomes eligible for a refund in accordance with our policies, Electric Wheelchairs USA will process the refund back to your original payment method as quickly as possible.
Refunds may be issued for eligible order cancellations, approved returns, backorder cancellations, or other situations covered under our policies.
1
Refund Eligibility Is Confirmed
The cancellation, return, or other refund request must first be reviewed and approved under the applicable policy.
2
Electric Wheelchairs USA Processes the Refund
The refund is submitted to the original payment method used for the purchase.
3
Your Bank Receives the Refund Information
Once submitted, your financial institution is responsible for posting the funds back to your account.
4
The Funds Appear in Your Account
Most customers receive the funds within 3–7 business days, although some banks may require additional time.
When Does the Refund Timeline Begin?
The refund timeline begins after Electric Wheelchairs USA has successfully processed and submitted your refund.
Most refunds are received within 3–7 business days
after the refund has been processed by Electric Wheelchairs USA.
The exact timing depends on your bank or credit card issuer. Some financial institutions may require additional processing time.
How Your Refund Will Be Issued
All refunds are issued to the original payment method used for the purchase.
Once the refund has been submitted, Electric Wheelchairs USA cannot expedite your bank's processing time.
Tracking your refund: When available, we can provide an
Acquirer Reference Number, also known as an ARN. Your bank may use this
number to locate the refund within its system.
Frequently Asked Questions
I canceled my order but still see a pending charge. Was I charged?
Not necessarily. If your payment had not yet been captured, what you are seeing is most likely a payment authorization hold rather than a completed charge.
Your bank will automatically release the authorization according to its own processing timeline.
What happens if I cancel after my payment has already been captured?
If your payment had already been captured, we will process any eligible refund after your cancellation has been reviewed and approved.
After we process the refund, most banks post the funds back to the account within 3–7 business days.
My order was on backorder and I decided to cancel. What happens next?
Once your cancellation has been confirmed, any eligible refund will be processed back to your original payment method.
After Electric Wheelchairs USA processes the refund, your bank may take 3–7 business days or longer, depending on its policies, to post the funds to your account.
Why is my refund taking longer than expected?
Once we have processed your refund, the remaining processing time is controlled by your bank or credit card issuer.
If you have not received your refund after 7 business days, we recommend contacting your bank first.
If additional assistance is needed, our Customer Support team can provide refund confirmation and, when available, your Acquirer Reference Number.
Can Electric Wheelchairs USA speed up my refund?
We will process eligible refunds as quickly as possible. However, once the refund has been submitted, the posting timeline is controlled by your financial institution and cannot be expedited by Electric Wheelchairs USA.
Need Assistance?
If you have questions regarding your payment, authorization hold, refund status, or order cancellation, please contact our Customer Support team. We are always happy to help.
